FAQs

Christmas Spirit is an online-only boutique based in Auckland, New Zealand, proudly
registered and operated locally.

No, we currently operate online only through our website www.christmasspirit.co.nz
All products shown online are in stock and ready to ship from our Auckland base.

At this stage, we ship within New Zealand only.
We’re working on expanding to international destinations soon!

Yes! All product images shown on our website are items we currently have in stock and
available for immediate dispatch.
We don’t display products that aren’t available.

We accept all major payment methods including:

• Credit/Debit Cards (Visa, Mastercard)
• PayPal
• Shopify Pay / Apple Pay / Google Pay

We offer flat-rate nationwide delivery across New Zealand, plus free shipping on orders over $99 (excl. GST).
All orders include a complimentary jute gift bag during promotional periods.

We’re currently an online-only store, so we don’t offer pickups at this stage.
All orders are shipped directly from our Auckland fulfilment base.

Our collections are carefully curated and include limited-edition artisan pieces sourced from
trusted suppliers.
Many items are available only in small batches, making them truly special additions to your
festive décor.

Not at this stage.

Orders are usually dispatched within 1–2 business days.
Typical delivery targets are:

• Urban areas: 4–7 working days
• Rural addresses: May take a few extra days
  Delivery times are estimates only and may vary due to NZ Post operations, weather
  conditions, or peak-season delays.

You’ll receive a tracking number once your parcel is shipped.
You can track it anytime via NZ Post’s website or app.

Once NZ Post marks a parcel as delivered, the risk transfers to you.
If you believe your parcel hasn’t arrived, please check with neighbours or your local depot.
Claims of “non-delivery” after tracking shows “delivered” may be declined unless supporting
evidence is provided.

Please contact us within 48 hours of receiving your parcel with clear photos of the packaging
and damaged item.
We’ll review your case promptly and organise a replacement or refund where applicable.

If NZ Post officially declares a parcel lost, we will replace or refund your order as soon as
possible.

Please double-check your address before placing your order.
If an incorrect address causes re-delivery or return, additional courier charges may apply.

All products are covered under the New Zealand Consumer Guarantees Act (CGA).
If an item is faulty or defective, we’ll repair, replace, or refund it as required by law.
Please contact us with clear photos or video evidence and allow us reasonable time to
assess and resolve the issue.

Because our products are seasonal and limited edition, change-of-mind returns are not
guaranteed.
However, at our discretion, we may accept returns within 7 days of delivery, provided that:

• Items are unused, unopened, and in original packaging
• You cover return shipping costs
• A 10% restocking fee may apply

Please contact us within 7 days of receiving your order.
We’ll cover the return shipping and send the correct replacement or issue a refund.

All returns must be approved in advance.
Please email us at enquiry@christmasspirit.co.nz to request a Return Merchandise
Authorisation (RMA).
Once approved, we’ll provide you with the returns address in West Auckland.
Please note: unauthorised returns may be refused.

Once your return is received and inspected, we’ll process your refund or replacement
promptly.
Refunds are typically completed within 5–7 business days, depending on your bank or
payment provider.

All prices on our website are listed and processed in New Zealand Dollars (NZD), inclusive
of GST where applicable.

We accept major credit and debit cards, along with any secure payment options displayed at
checkout (such as Shopify Pay, Apple Pay, Google Pay, or PayPal).

All orders must be paid in full before dispatch. We do not reserve or ship items without
confirmed payment.

In the rare case we are unable to fulfil an item after payment, you’ll receive a full refund for
that product immediately.

If a pricing or product description error is identified before dispatch, we reserve the right to
cancel the order and issue a full refund for the affected item.

Only one discount code can be used per order unless stated otherwise during a specific
promotion.